FedEx Ground® Service Map

FedEx Turnaround

FedEx Ground® Time in Transit

 1 Day2 Days3 Days4 Days5 Days6 Days7 Days
Pick-UpWill be delivered by..
MondayTueWedThuFriMon@Tue@Wed@
TuesdayWedThuFriMonTue@Wed@Thu@
WednesdayThuFriMonTueWed@Thu@Fri@
ThursdayFriMonTueWedThu@Fri@Mon@
FridayMonTueWedThuFri@Mon@Tue@
SaturdayTueWedThuFriMon@Tue@Wed@
SundayTueWedThuFriMon@Tue@Wed@
@ The following Week
= Earliest possible delivery the following week
2021 FedEx. All Rights Reserved
This map illustrates service schedules in business days as of July 2021 for the FedEx Ground Shipments

Production Days

Wide Format

MonTueWedThuFriSatSun
CLOSEDProduction
Day
Production
Day
Production
Day
Production
Day
Production
Day
CLOSED

 

Offset

MonTueWedThuFriSatSun
CLOSEDProduction
Day
Production
Day
Production
Day
Production
Day
Production
Day
CLOSED

 

Digital

MonTueWedThuFriSatSun
CLOSEDProduction
Day
Production
Day
Production
Day
Production
Day
Production
Day
CLOSED

 


Turnaround Times

Next Day Guaranteed

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
     

 

Next Day

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
2
Day
    

 

1-2 Days

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
2
Day
    

 

2-3 Days

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
2
Day
3
Day
   

 

2-4 Days

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
2
Day
3
Day
4
Day
  

 

5-7 Days

*Orders must be submitted before 10pm.

MonTueWedThuFriSatSun
Order
Placed
1
Day
2
Day
3
Day
4
Day
5
Day
 
 6
Day
7
Day
    

 

*** PLEASE NOTE ***

If your job requires proof approval, or gets placed on hold due to a design issue, the turnaround time will not start until you have approved the proof.

 

Shipping Policy

At A-Plus Printing we are committed to providing you with a seamless and reliable shipping experience. Our shipping policy is designed to keep you informed and to ensure that your printed materials arrive in perfect condition and on time. We presently offer various shipping options, with Fedex being our default choice. However, we also accommodate shipping using your own labels via UPS, USPS, and Freight. Keep in mind we wont use your shipper's account number to generate labels for you. For expedited shipping services, we recommend considering Delta Cargo or Southwest Cargo. While these options come at a higher cost, they ensure your package arrives nearly on the same day your order is completed in production. Delivery and Pick-Up are also options, while delivery might come at a cost and it can take a few days, Pick-UP is always free and you can do this 6 days a week.

**Estimated Delivery Times:**

We understand the importance of timely delivery. Choose the appropriate option for you.

- Standard Shipping: Fedex Ground, USPS, and Delivery.

- Expedited Shipping: Fedex Next Day, Fedex Second Day, Delta Cargo, and Southwest Cargo.

As you make your shipping selection, please bear in mind that the estimated transit time is calculated based on business days in transit and excludes weekends, holidays, and the day the package is collected by Fedex. For instance, if a product is shipped via 2nd Day Air and collected on a Thursday, delivery would take place by the end of the day on Monday and not on a Saturday.

Shipping transit durations can vary, and A-Plus Printing and Graphics cannot be held accountable for delays caused by shipping carriers, weather, or any damages resulting from delayed job reception. Unforeseen circumstances such as delivery service disruptions, equipment breakdowns, illness, etc., may lead to delayed arrivals. Our responsibility extends solely to preparing your printing order and handing it over to Fedex or any shipping Carrier of your choice for shipping. Please note that A-Plus Printing and Graphics is not responsible for damages that occur during the shipping process.

In the event of a delay or loss of your package, while FedEx is actively working to locate it, we regret to inform you that we won't be able to initiate a reprint until the FedEx process has been successfully completed. Typically, this investigation process may take up to 7 days to conclude. As an alternative solution, if you find yourself in a time-sensitive situation, you have the option to place a new order. Once FedEx has completed their claim investigation and confirmed that the package is indeed lost, we will issue a credit for your original order.

**Tracking and Notifications:**

Once your order is shipped, we'll provide you with a tracking number via email and it will be posted under your order number online. This allows you to monitor the progress of your shipment in real-time. You can also call our customer support for tracking information.

**Shipping Costs:**

Shipping costs vary based on the shipping method chosen and the destination. The exact shipping cost will be calculated and displayed during the checkout process, ensuring complete transparency.

Opting for the free shipping method labeled "Customer Own Label" places the financial responsibility for shipping errors, such as misplacing labels on boxes on our side, damaged merchandise, lost packages, and box swaps, squarely on the customer. In case an error arises due to the printing quality of the product, as determined by A-Plus Printing, we will reprint it at no additional cost. However, the customer will be required to use their preferred shipping account to reship the packages. To prevent label-related errors, we strongly encourage all our customers to utilize our integrated shipping system. If the label is not attached to the order via the Quick Ordering system, a $5 handling fee per box will be imposed to accommodate labels sent via email. When you select "Customer Own Labels", and send labels via email, it is not guaranteed that the order will be shipped that same day. We recommend using our shipping module and pay our shipping for orders that required urgency, since those orders take priority over Customer own labels orders.

**Shipping Insurance:**

We acknowledge that unforeseen incidents can occur during the shipping process. For your reassurance, we have implemented shipping insurance for shipments sent via our default shipper, FedEx. This insurance coverage is limited to the value of the printed materials. In the event of damage or loss, we have the capability to replace the printed content and arrange for its return to the original address within the initially selected turnaround time.

It's important to note that our insurance coverage pertains solely to the value of the printed items. As such, we are not responsible for any losses in revenue, disruptions to events, missed deadlines for your events, or any other issues, whether directly or indirectly related, that may arise as a result of shipping-related incidents.

**Address Accuracy:**

In order to prevent potential delivery delays, kindly verify that your shipping address is both accurate and comprehensive. Please note that we are unable to ship to P.O. boxes or APO/FPO addresses due to carrier restrictions. If your provided shipping address is inaccurate, your package will be held for a period of 30 days. After this duration, it will be disposed of without prior notification. In instances where the incorrect address is a result of customer input, a fee of $5 per package may be charged for address correction. It's important to be aware that this correction process may lead to delays in your shipment. Regrettably, any rush fees paid for expedited printing services cannot be refunded in such cases.

**Combined shipments and Repackaging:**

Currently, the option to select combined shipping is not available through our online platform. To obtain estimated combined shipping costs that are prepaid upfront, we recommend utilizing our quote system. If you are interested in consolidating packages to optimize shipping expenses, we suggest initiating a custom quote request that includes the relevant products.

Should your items already be printed, there will be a charge of $5 per box to accommodate your request for combined shipping. Additionally, if repackaging is necessary to accommodate printed materials within a single box, a fee of up to $10 per box will be applied. It's important to note that A-Plus Printing cannot assume responsibility for errors in repackaging or combining packages that have not been previously quoted.

In the event of reprints being required, the customer will be held fully responsible for these costs. We regret to inform you that we do not accept externally printed materials to be combined with our packaging for shipment. Furthermore, we cannot accept outside printed materials to be dropped off at our location for co-shipment with one of our orders.

For any further inquiries or clarifications, please do not hesitate to contact us via phone. Your understanding and cooperation are greatly appreciated.

**International Shipping:**

We don’t offer International shipping at this moment.

**Returns and Damages:**

In the rare event that your printed materials arrive damaged due to shipper error, please open a ticket in our website to get resolution right away. You have up to 7 days after receiving your package to claim a shipping related issue, and up to 30 days to claim a printing related issue. Your claim will be denied if you extend past those days.

**Pick-UP Orders:**

Pick-Up Orders: We are pleased to offer estimated completion times for Pick-Up orders, enabling you to plan your pick-up time or coordinate with your drivers effectively. Please note that these Estimated Time of Arrivals (ETAs) are intended for planning purposes only and do not guarantee a specific time. Always wait until you receive the confirmation email stating that your order is ready for pick-up before heading our way. To ensure our emails reach you, consider adding our domain to your email's spam exception list.

Our designated pick-up location is situated at the back of the warehouse on the eastern side. Clear signage will guide you to the accessible entrance. Upon your arrival for pick-up, please have your designated pick-up card prepared. This card verifies your ownership of the account and ensures that the items you're collecting are exclusively for your company. Note that sharing your pick-up card with customers is discouraged to prevent confusion and unauthorized access to orders.

We advise against utilizing Uber or Lyft drivers for pick-up, as they may lack clear understanding of the items being collected, potentially leading to misunderstandings and delays within the shipping area. Once you have received your packages, it's essential to verify that you have received all items before departing. A-Plus Printing cannot be held responsible for costs incurred due to retrieving packages left behind by drivers.

Feel free to inquire about orders in progress and their estimated completion times. However, please understand that we cannot be held responsible for additional costs resulting from returning to the warehouse shortly after your departure for an order that has been completed.

Thank you for entrusting A-Plus Printing with your orders. Your adherence to these guidelines will ensure a smooth and efficient pick-up process, benefiting both your company and our operations. If you have any further questions or concerns, please don't hesitate to contact us.

Pick-up orders will be held for 30 days following the delivery of the pick-up notification email. Should an order remain uncollected from A-Plus Printing and Graphic's facility beyond this period, the box will be discarded without prior notice.

**Customer Support:**

Our dedicated customer support team is here to assist you with any shipping-related inquiries or concerns. Feel free to reach out to us via email at csr@a-plusprinting.com

By adhering to this shipping policy, we aim to provide you with a hassle-free and transparent shipping experience. Your satisfaction is our priority, and we're here to ensure that your printed materials reach you in impeccable condition and in a timely manner.