Understanding our Turnarounds.
| TURNAROUND TIMES | MAXIMUM DAYS IN PRODUCTION | CUT OFF TIME
(Eastern Standard Time) |
|---|
| Same Day | Same Business Day | 9:00 AM |
| Next Day | 1 and up to 2 Business Days* | 10:00 PM |
| Next Day Guaranteed | 1 Business Day | 10:00 PM |
| 1–2 Days | 2 Business Days | 10:00 PM |
| 2–3 Days | 3 Business Days | 10:00 PM |
| 2–4 Days | 4 Business Days | 10:00 PM |
| 3–4 Days | 4 Business Days | 10:00 PM |
| 5–7 Days | 7 Business Days | 10:00 PM |
* Offset Printing, Digital Printing and Wide Format Printing are Open Tuesday through Saturdays with daily cut-off of 10:00 PM EST.
* Orders marked as Next Day will be completed within 1 business day only if they can be ganged with other jobs in the same production run. If sufficient volume is not available, production may take up to 2 business days.
** If you need an order promptly for the next day, select the Next Day Guaranteed option for an expedite process.
Artwork Setup
File Types:
Images: For optimal compatibility, we strongly recommend submitting your files in PDF or JPG format. However, we also accept JPEG, TIF, EPS, and PNG formats. Kindly note that only PDF, PNG, and JPG files will display previews in your backend orders.
Data: CSV, XLS, XLSX
Recommended file parameters
Color Mode: We strongly recommend submitting your files in CMYK color mode for the most accurate print results. While RGB files are accepted, please note that colors will shift and may not match what you see on screen. PMS colors will also be converted to CMYK and may appear significantly different in print.
Resolution (DPI): A minimum resolution of 300 DPI is required for optimal print quality. While lower resolutions may be accepted, we cannot guarantee sharp results. For large format products, 150–200 DPI may be acceptable depending on the product—please refer to our FAQ for specific guidelines.
Proofing System Notice: Our proofing system is not a preflight tool. It is designed to show the cutting and folding positions of your artwork, alert you if the file is not in CMYK, and indicate the presence of transparencies. However, it will not convert colors to CMYK, flatten your images, or outline fonts. These steps must be completed before submitting your artwork. If you require full preflight services, please select the "PDF Proof" option from the calculator dropdown during checkout—we will handle it for you.
Size: For best results, upload files that match the exact dimensions of the selected print product. We strongly recommend using the template files available on the product page to ensure accurate sizing. If your file does not match the selected size, it may be stretched or distorted to fit.
Bleed: The recommended bleed for Brochures, Booklets, EDDM Postcards Printing Only, Catalogs, Presentation Folders, CD Inserts, Calendars, Letter Heads, and Business Cards is 0.0625" (1/16") on each side. However, for Postcards, Club Flyers, Digital orders, Rack Cards, Sell Sheets, Bookmarks, Door Hangers, Stickers, and Table Tents, we run the jobs at the selected size and then trim an additional 1/16" on all sides. This approach helps you save money and keeps costs down. If you require a precise size, we suggest requesting a custom quote. For Large format Products, there is no need to include bleeds as we automatically add them during the printing process.
Max File size: While our system does not impose a file upload limit, we recommend an individual file size limit of 1000MBs (1 gigabyte). If the size of your file surpasses this limit, we recommend contacting our chat support for assistance.
Fonts and Objects: Please ensure all fonts are outlined and all design elements are flattened. Our system does not flag font issues or missing outlines, so unconverted fonts may result in printing errors. Additionally, design objects should not be set to overprint, as they may disappear during printing. Avoid using transparencies in your artwork, as they will not render correctly and may result in missing or distorted elements.
For a complete list of the best file parameters, see our main FAQs section or the FAQs for the product you are ordering in the previews page.
Before you upload:
- To ensure proper placement for UV one sided products, please upload the front side of your design using the "Front Page" button and the back side using the "Back Page" button. For products that involve folding, please upload the outside portion for the "Front Page" button and the inside portion for the "Back Page" button.
- By clicking the "Continue" button on this page, you will be directed to the Visual Proofing System. This will allow you to modify your file to align with our printing template. You will have visibility of cut lines, safety lines, and can check if the file resolution meets the required standards.
- If you select the "Print as Is" option, you assume full responsibility for your artwork. By selecting this option, you confirm that your artwork adheres to our Terms and Conditions, and that you have familiarized yourself with our FAQs regarding file preparation.
After you upload:
- Once your files are uploaded, and you have chosen to either use or skip the Proofing system, you will proceed to a confirmation page. This page enables you to verify the accuracy of your order. At this stage, you can also upload dielines, specify numbering locations, and explore other additional options that may or may not be applicable to your order. Once you have reviewed everything, you can confidently add the items to your cart and proceed to place your order.
